Which helpdesk tools store data in the EU?

Of the tools compared here, Crisp, Dixa, Replyful and Trengo are European companies that store data in the EU. Freshdesk, Deskpro and Zendesk are US companies with an EU region: Freshdesk on any plan if chosen at signup, Deskpro on request, and Zendesk from Suite Professional with its Data Center Location add-on.

Is an EU-hosted helpdesk enough for GDPR?

No tool makes you GDPR compliant on its own. EU hosting removes the need for transfer safeguards for the stored data, but you still need a DPA with the vendor, a lawful basis, retention rules and a way to answer access and deletion requests. Check where the AI runs and who the sub-processors are, too.

What's the difference between EU-hosted and EU-owned?

EU-hosted means the servers are in the EU. EU-owned means the company is, too. A US company storing data in Frankfurt can still receive US legal orders for it. Replyful AB is a Swedish company whose app runs in Amsterdam and files in Frankfurt, on US-owned cloud providers under EU standard contractual clauses.

Where does Replyful store data?

The app and primary database run in Amsterdam (Railway), files and email in Frankfurt (AWS), and the AI in EU regions. Backups stay in the EU. Sign-in (WorkOS) and payments (Stripe) are US services under standard contractual clauses, and neither sees conversation content.

What does Replyful cost?

Starter is €19 per user a month and Pro €49, billed annually, excluding VAT. Cases the AI solves on its own cost €0.69 each. The 14-day trial needs no card and includes 50 AI resolutions.

Comparison

EU-hosted helpdesks, compared.

Seven helpdesks that can keep your ticket data in the EU: Crisp, Deskpro, Dixa, Freshdesk, Replyful, Trengo and Zendesk. Four are European companies; Deskpro, Freshdesk and Zendesk are American with an EU region. Paid plans start from $45 a month for four seats (Crisp) and go up to $115 per agent (Zendesk, which guarantees EU storage only from Suite Professional).

We make Replyful, one of the seven. The others are listed alphabetically alongside us, and every fact about them links to the vendor's own pricing or hosting page. If something has changed, email [email protected] and we'll fix it.

Facts checked October 16, 2026

At a glance

Where your tickets live, and what it costs to start.

Starting prices are the cheapest paid plan that keeps ticket data in the EU, per month and excluding VAT, on annual billing where the vendor shows both, in the currency the vendor quotes.

Tool	Company based in	Ticket data stored	Starts at	Free trial
Crisp	Company based inFrance (Nantes)	Ticket data storedEU only (Netherlands and Germany), on DigitalOcean; backups on AWS Ireland	Starts atMini, $45 a month for 4 seats	Free trial14 days, no card
Deskpro	Company based inUnited States (Austin); founded in London	Ticket data storedUS by default; EU (AWS Ireland) on request, and on the AWS European Sovereign Cloud	Starts atTeam, $39 per agent, minimum 5 agents	Free trial14 days
Dixa	Company based inDenmark (Copenhagen)	Ticket data storedEU (main storage), on AWS	Starts atGrowth, €89 per agent	Free trialNo trial; demo only
Freshdesk	Company based inUnited States (San Mateo)	Ticket data storedEEA region, chosen when you sign up, on AWS	Starts atGrowth, $19 per agent	Free trial14 days
Replyful	Company based inSweden (Stockholm)	Ticket data storedEU only, on every plan: Amsterdam (Railway) and Frankfurt (AWS); AI in EU regions	Starts atStarter, €19 per user	Free trial14 days, no card, 50 AI resolutions
Trengo	Company based inNetherlands (Utrecht)	Ticket data storedEU (Frankfurt) for every customer, on AWS, PlanetScale and Elastic	Starts atBoost, €299 a month for 10 users	Free trial7 days
Zendesk	Company based inUnited States (San Francisco)	Ticket data storedEU (AWS Ireland and Germany) with the Data Center Location add-on, free from Suite Professional; AI agents run on Google Cloud in the US and Belgium	Starts atSuite Professional, $115 per agent	Free trial14 days

The tools

What each one is best at.

Crisp

Best for: small teams where chat comes first

A French messaging platform: live chat, a shared inbox and chatbots, priced per workspace rather than per agent. Every account is stored in the EU, though the main host is a US-owned cloud running EU data centers.

Company based in: France (Nantes)
Ticket data stored: EU only (Netherlands and Germany), on DigitalOcean; backups on AWS Ireland
Starts at: Mini, $45 a month for 4 seats
Free trial: 14 days, no card
AI: AI credits included on paid plans, from $5 a month on Mini

Sources: Pricing · GDPR and data location · Sub-processors

Deskpro

Best for: larger or regulated organisations that need private cloud, on-premise or sovereign-cloud hosting

A mature helpdesk with more ways to deploy than anyone else on this list. Cloud accounts start in the US, so ask sales for the EU region before you sign up.

Company based in: United States (Austin); founded in London
Ticket data stored: US by default; EU (AWS Ireland) on request, and on the AWS European Sovereign Cloud
Starts at: Team, $39 per agent, minimum 5 agents
Free trial: 14 days
AI: From Professional ($59 per agent)

Sources: Pricing · EU hosting · Sovereign cloud

Dixa

Best for: teams that run phone support alongside chat and email

A Danish customer-service platform built around conversations across voice, email and chat. Its DPA puts main storage in the EU; its privacy policy allows service providers to transfer data outside it.

Company based in: Denmark (Copenhagen)
Ticket data stored: EU (main storage), on AWS
Starts at: Growth, €89 per agent
Free trial: No trial; demo only
AI: AI agent €0.40 per conversation; Co-Pilot €39 per seat

Sources: Pricing · DPA · Sub-processors

Freshdesk

Best for: a low entry price with a large feature set and marketplace

Freshworks' helpdesk, with an EEA data center you pick at signup on any plan. The company is American, so the EU region covers where data sits, not who holds it.

Company based in: United States (San Mateo)
Ticket data stored: EEA region, chosen when you sign up, on AWS
Starts at: Growth, $19 per agent
Free trial: 14 days
AI: AI agent: 500 sessions free, then $49 per 100; Copilot $29 per agent on Pro and up

Sources: Pricing · Data center locations · Sub-processors

Replyful

Best for: B2B teams that want SLAs per customer account and an automation rate they can show their CEO

Ours. Email and chat in one helpdesk, with AI that answers what it knows and hands the rest to a person. Data and AI stay in the EU on every plan; the servers belong to US cloud providers under standard contractual clauses.

Company based in: Sweden (Stockholm)
Ticket data stored: EU only, on every plan: Amsterdam (Railway) and Frankfurt (AWS); AI in EU regions
Starts at: Starter, €19 per user
Free trial: 14 days, no card, 50 AI resolutions
AI: AI resolutions €0.69 each, counted once solved for 72 hours; AI assist €35 per user

Sources: Pricing · Data residency · Sub-processors

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Trengo

Best for: teams answering on messaging channels such as WhatsApp next to email

A Dutch omnichannel inbox priced per team rather than per seat: the entry plan covers up to 10 users, so it costs the same for two people as for ten.

Company based in: Netherlands (Utrecht)
Ticket data stored: EU (Frankfurt) for every customer, on AWS, PlanetScale and Elastic
Starts at: Boost, €299 a month for 10 users
Free trial: 7 days
AI: €0.25 per AI conversation on annual billing

Sources: Pricing · Security · Trial

Zendesk

Best for: the largest app marketplace and enterprise features

The best-known helpdesk. Cheaper Team plans exist, but without the add-on Zendesk may move data between regions, so EU storage effectively starts at Suite Professional.

Company based in: United States (San Francisco)
Ticket data stored: EU (AWS Ireland and Germany) with the Data Center Location add-on, free from Suite Professional; AI agents run on Google Cloud in the US and Belgium
Starts at: Suite Professional, $115 per agent
Free trial: 14 days
AI: AI agents: 10 resolutions per agent a month on Suite Professional, then $2.00 each pay-as-you-go

Sources: Pricing · Data Center Location add-on · Regional hosting policy

Before you pick

EU-hosted is not the same as EU-owned.

Most of these tools, Replyful included, run on servers in the EU that belong to US cloud providers. That is normal, and a DPA with standard contractual clauses covers it. What differs is everything around the database. Ask any vendor these five things.

01
Where is the company, and who can be compelled to hand over data?
A US company, or a European one owned by a US parent, can receive US legal orders even for data stored in Frankfurt. A European company on a US cloud is one step removed. Only self-hosting on your own servers takes the question off the table.
02
Is EU storage the default, or a plan you have to buy?
Some tools keep every account in the EU. Others offer it only on higher plans, as an add-on, or by request when the account is created. Moving an existing account later can mean a migration.
03
Where does the AI run?
Tickets stored in the EU can still be sent to a model in the US for every AI reply or summary. Ask where inference happens and whether the provider can train on your data.
04
Who are the sub-processors?
Email delivery, attachments, search, analytics and sign-in are often separate companies. A public sub-processor list shows which ones see conversation content and where they are.
05
Where are backups and logs kept, and for how long?
A database in the EU with backups or error logs elsewhere is not EU-hosted. Ask for the backup location and the retention window after you delete data.

Where Replyful fits

EU hosting gets you on the shortlist. Knowing how support is doing is why you'd stay.

Replyful is for teams that answer customers by email and chat and want the numbers without asking agents to tag everything. Data and AI stay in the EU on every plan, from €19 per user.

Automation rate, measured
Every message is stamped with who wrote it, the AI or a person, so the share the AI solved is counted, not estimated. A case counts as solved by AI only once it has stayed solved for 72 hours.
SLAs per customer account
Response and resolution targets are set per customer account, in business hours, and every case knows who it's waiting on: the customer, a supplier, or your team. On Pro.
AI that hands over cleanly
The AI answers what it knows, says so when it doesn't, and a person takes the thread back with the whole case in front of them. The customer never repeats themselves.

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FAQ

EU-hosted helpdesk questions

Short answers to what buyers ask us most.

See if it fits on one inbox. Fourteen days, no card.

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EU-hosted helpdesks, compared.

Where your tickets live, and what it costs to start.

What each one is best at.

Crisp

Deskpro

Dixa

Freshdesk

Replyful

Trengo

Zendesk

EU-hosted is not the same as EU-owned.

Where is the company, and who can be compelled to hand over data?

Is EU storage the default, or a plan you have to buy?

Where does the AI run?

Who are the sub-processors?

Where are backups and logs kept, and for how long?

EU hosting gets you on the shortlist. Knowing how support is doing is why you'd stay.

Automation rate, measured

SLAs per customer account

AI that hands over cleanly

EU-hosted helpdesk questions

See if it fits on one inbox. Fourteen days, no card.