About Replyful
Your team at its best. AI for the peaks.
Replyful is a customer support platform made by Replyful AB in Stockholm, Sweden. Shared email inboxes, live chat and an AI agent live in one helpdesk, hosted in the EU. You decide per inbox how much the AI does, from nothing to answering on its own, and a person can take over any case without the customer repeating themselves. Plans start at €19 per seat a month.
Why we built it
Support never arrives at an even pace.
Customers get the best answers from people who have time to think. But cases don't arrive evenly. An incident, a product change or a wave of new customers can double the volume overnight. Then come the quiet weeks. People go on holiday, and people get sick.
Nobody can staff for the peak all year, so Replyful gives you an AI you turn up when you need it. On a normal day it drafts replies and your team decides what goes out. On a bad day it answers the routine cases itself and hands the rest to a person, with the whole case attached.
Facts
- Company
- Replyful AB, Stockholm, Sweden. Reg. no. 559554-2035
- Founder
- Andreas Du Rietz
- Product
- Helpdesk with shared email inboxes, live chat, help centers and an AI agent
- Built for
- Teams that answer customers by email and chat, from one person to large support teams. Strongest fit: B2B teams with SLA commitments
- AI
- Off, draft mode or autopilot, set per inbox. Every case is counted as handled by a person, by AI with a person, or by AI alone
- Contact
- [email protected]
Founder
Andreas Du Rietz
Andreas worked at Klarna, Tibber and Tradedoubler before starting Replyful, and saw at each of them what good support is worth to a company. He still takes every demo call himself.
Andreas on LinkedIn →