Where humans and AI collaborate on every ticket
Multiple shared inboxes. Your team and AI agents work side by side — same threads, same history, same context. Nothing dropped, nothing repeated.
- Multiple inboxes, one workspace — collaborate across teams and brands
- AI keeps learning from the gaps your team fills
- Urgent tickets surface first, automatically
Built for teams that work with AI, not around it
Five things that make a Replyful inbox different from the rest.
Humans and AI on the same inbox
Collaboration
Run multiple shared inboxes across teams, channels, or brands. Agents and AI work the same threads — no parallel tools, no silos.
See what AI couldn't answer
Knowledge gaps
Every question AI gave up on shows up in your dashboard. Add a knowledge entry once — AI knows the answer next time.
Never start from scratch
Customer history
Open a ticket: every relevant past conversation, plus an AI summary of who the customer is and what they're asking.
Chatbot to human, same thread
Seamless handoff
When the chatbot hits its limit, the conversation hands off mid-thread. Full context preserved, customer never restarts.
Focus on what matters first
Urgency detection
AI flags complaints, escalations, and account-safety messages so the urgent tickets bubble to the top.
See what AI did. See what your team needs to do.
Insights make it obvious how much volume AI is absorbing and where your team's attention still matters.
- Daily breakdown of AI vs. human resolutions
- Median first reply, handover rate, and trend deltas
- Knowledge gap insights — what AI couldn't answer
AI handles the routine. Your team handles the relationships.
The helpdesk is the home base. Around it sits the AI chatbot answering on your site, email automation drafting or auto-replying to incoming mail, and live chat for when a human is needed. All four flow into the same inbox.
GDPR certified
Fully compliant with EU regulations
Built for European data standards
All data processing happens within the EU. No personal data ever leaves Europe. Swedish company with 100% EU infrastructure.
100% EU data residency
Servers in the Netherlands and Frankfurt. AI models in Frankfurt and Finland. Database in the Netherlands.
GDPR by design
No data transfers outside the EU. No Schrems II headaches. DPA available on request — see our security page for details.
Your data, your terms
Tenant isolation, encryption at rest and in transit, configurable retention, right to erasure.
Helpdesk questions
What to expect from a Replyful inbox.
Ready to put your team and AI on the same inbox?
Book a 20-minute demo. We'll show you how humans and AI work the same tickets in Replyful — tailored to your team.