Intercom alternative
Intercom belongs to Salesforce now. Your support doesn't have to.
Replyful is a Swedish helpdesk with its whole team in the EU. SLAs on Pro instead of the top plan, AI at €0.69 per solved case instead of $0.99 per outcome, and we set it up with you.
Not better in 90 days? Your subscription back.
- Intercom Advanced + Copilot
- $1,065/ month
- Replyful Pro + AI assist
- €765/ month
What changes
European, SLAs on Pro, and AI you pay for only when it solves the case.
| Topic | Intercom | Replyful |
|---|---|---|
| Who owns it | IntercomIntercom, now called Fin, has been part of Salesforce since September 2026. | ReplyfulReplyful AB, a Swedish company with its whole team in the EU. |
| EU data | IntercomEU hosting for new workspaces on Advanced or Expert, under contract. An existing workspace can't be moved, and some apps don't work in the EU region. | ReplyfulData is stored and the AI runs in the EU on every plan, from the free trial on. |
| AI that solves cases | Intercom$0.99 per Fin outcome, at least 50 a month. Handoffs and routing count as outcomes, and so does a customer who leaves without asking for more. | Replyful€0.69 per case the AI solves on its own, counted only once it has stayed solved for 72 hours. Set a monthly cap and the AI stops there. |
| SLAs | IntercomOnly on Expert, $132 per seat. | ReplyfulOn Pro, €49 per user, with business hours and holidays. |
| Waiting on others | IntercomTicket states cover waiting on the customer. Waiting on a supplier is a custom state someone sets by hand. | ReplyfulIt follows from the conversation. Reply to the customer and the case waits on them; email a supplier in a side conversation and it waits on the supplier. Reported on Pro. |
Cost simulator
What you'd pay, side by side.
Enter your team and your volume. Intercom's prices are its public list prices, checked October 14, 2026.
Intercom Advanced + Copilot
- Seats · 5 × $85
- $425
- Copilot · 5 × $29
- $145
- AI resolutions · 500 × $0.99
- $495
$1,065/ month
Replyful Pro + AI assist
- Seats · 5 × €49
- €245
- AI assist · 5 × €35
- €175
- AI resolutions · 500 × €0.69
- €345
€765/ month
You save 21%€215 / month, €2,578 a year
Monthly prices billed annually, excluding VAT. Intercom lists prices in US dollars; savings convert them to euros at 0.92. Fin also bills handoffs and routing as outcomes, which this estimate leaves out, so Intercom's real bill can be higher. Replyful counts a case as solved by AI once nobody on your team replied and it stayed solved for 72 hours.
How switching works
Move one queue first. Keep Intercom until the numbers say otherwise.
No big-bang migration. You run Replyful next to Intercom, measure, and decide.
- 01
Set up together
We connect your email and chat with you, and the AI learns from your existing help center and website.
- 02
Run one queue side by side
Intercom keeps the rest. From day 7 you have a measured baseline to compare against.
- 03
Decide on day 90
When the numbers say so, we move the rest of your queues and your history over. If support isn't better, you get your subscription back.
Switching from Intercom
Straight answers to what teams ask before they switch.
Try it on one queue. Keep Intercom until you're sure.
Not better in 90 days? Your subscription back.