Real-time chat
when customers need a human
The chatbot handles routine questions. Your team takes over when it matters. Same thread, full context.
Built for AI + human chat in one widget
Customers see one chat window. Your team gets a full helpdesk behind it.
Talk to customers as they type
Real-time chat
Your team chats in real time from the shared inbox. Configurable typing indicators show customers when an answer is on the way.
Same thread, no restart
AI ↔ human handoff
When the chatbot can't answer or a customer asks for a person, the conversation is handed to your team in the same thread — full context preserved.
Chat and email together
Shared inbox continuity
Conversations from chat flow into the same inbox as email tickets. If the customer follows up tomorrow by email, it's still the same conversation.
50+ languages, automatic
Multilingual
AI auto-detects your customer's language. Agents reply in their own language — customers see what your team types.
Nothing gets dropped
Offline fallback
When your team is offline you pick the behavior: collect as an email ticket, let AI try again, or show a custom message.
Embed and go
One-line install
Drop a single script tag into your site. No developer time, no SDK juggling.
The same widget the chatbot lives in
No separate live-chat tool to maintain. The widget that answers automatically is the same widget your team replies through.
- Auto-detects the visitor's language
- Hands off mid-conversation — the customer never restarts
- Drops onto any site with a single script tag
From snippet to live conversations
Live chat that's running on your site by the end of the day.
Embed one snippet
Paste a single script tag into your site. The widget appears immediately, branded to match.
AI greets and handles the routine
The chatbot answers from your knowledge base 24/7. Set how eager it should be to escalate to a human.
Your team takes over
When a human is needed, the conversation hands off in the same thread. Agents reply from the shared inbox with full context.
Live chat is one thread. The platform is everything around it.
Live chat sits on top of the AI chatbot and feeds into the same shared inbox as your email automation. Customers get one place to talk to you — your team gets one place to respond.
GDPR certified
Fully compliant with EU regulations
EU chat, EU storage, EU AI
Real-time chat doesn't have to ship customer data across the Atlantic.
100% EU data residency
Servers in the Netherlands and Frankfurt. AI models in Frankfurt and Finland. Database in the Netherlands.
GDPR by design
Configurable consent, retention, and privacy notice. DPA available on request.
Encrypted in transit and at rest
TLS everywhere, encrypted storage, tenant isolation. See the security page for the full picture.
Live chat questions
What changes when you add live chat to your site.
Ready to put a real person behind your chat?
Book a 20-minute demo. We'll show you the handoff flow, the offline fallback, and how live chat fits into the platform.