The Replyful promise
Give us 90 days. If support isn't better, take your money back.
We set Replyful up with you and make your support better for 90 days. If it isn't the best support you've run and you want to leave, we refund your subscription.
- Day 1Set up togetherWe connect your email and chat with you, and the AI learns from your website and help articles.
- Day 7Your baseline, measuredResponse times and cases per person, straight from the conversations. No tagging.
- Day 30AI takes the routineDrafts in one inbox, autopilot where you trust it. Every case counted.
- Day 90Better, or your money backCompare day 7 with day 90 in the same report. Not convinced? Your subscription is refunded.
Your queue never sleeps.
Refunds, returns, bookings and “where's my order?” pile up faster than your team can answer.
- 1Tickets pile up
- 2AI takes action
- 3Asks a teammate
- 4Customer answered
- 5Results
Why we can promise it
Four questions your helpdesk can't answer honestly.
Other helpdesks only answer them if every agent tags, categorises and updates fields by hand. Nobody does, so the numbers lie. Replyful answers them from what actually happened.
How are we doing?
Response times, resolution times, SLA health, and how much the AI really solved, counted case by case.
Where do we lose time?
How long every case sat in each stage, and which accounts keep breaching their SLA.
What needs doing now?
Urgency and topic on every case the moment it arrives. Nobody triages by hand.
Who are we waiting for?
The customer, a supplier or your own team, on every case, so you know who to chase.
AI on your terms
An AI that says “I don't know”.
It answers what it can and hands the rest to a person with the whole case attached, so your customer never repeats themselves. You decide how much it does, per inbox.
Off
Your team writes every reply
AI stays out of this inbox. Your team handles every email.
Draft
AI drafts, a person sends
Edit or discard the suggestion. Nothing goes out until someone on your team approves it.
Autopilot
AI replies, hands over when unsure
It answers when it has the facts and brings in a person when it doesn't.
Honest fit
When we win. And when we don't.
Pick Replyful if
- You answer email and chat, whether it's one person or a whole team
- You want AI to resolve the routine and hand the rest to a person
- Someone owns the support numbers and is tired of guessing
- You want your data and AI hosted in the EU
Not a fit yet if
- You need phone support built in today
- You need WhatsApp today
- You want your CRM and helpdesk in one tool
- You need your agents working from a native mobile app
Phone or WhatsApp a must? We build new channels together with pilot customers. Talk to the founder
Price
Pay for the AI only when it solves the case.
From €19 per seat a month, billed annually. The AI costs €0.69 per case it resolves on its own, with a monthly cap you set.
At Klarna, Tibber and Tradedoubler I saw how much a great customer experience is worth. I built Replyful so every support team can deliver one, and prove it in the numbers.
Stop guessing how support is doing.
Not better in 90 days? Your subscription back.