How much cheaper is Replyful than Zendesk?

For five users and 500 cases solved by AI a month, Replyful Pro with AI assist costs €765 a month. Zendesk Suite Professional with Copilot costs $1,725. That's a saving of 51%, about €9,864 a year. Put in your own numbers in the cost simulator on this page.

Why does it matter that Replyful is European?

Replyful AB is a Swedish company and the whole team, support included, works from the EU. Your data is stored and the AI runs in EU regions on every plan, under a DPA with a public list of sub-processors.

Can I import my tickets from Zendesk?

Yes. We run the migration with you and bring your ticket history over from Zendesk, so you can switch Zendesk off when you're ready.

Can we keep our support email address?

Yes. Connect the mailbox from Google Workspace or Microsoft 365, or forward it to Replyful. Verify your domain and replies go out from your own address too, on every plan.

Zendesk alternative

The helpdesk Zendesk would build if it started today.

A Swedish company, not a US one with an EU data center. You pay a lot less, and we set it up with you.

Start free for 14 days Book 30 min with the founder

Not better in 90 days? Your subscription back.

Zendesk Suite Professional + Copilot: $1,725/ month
Replyful Pro + AI assist: €765/ month

Five users, 500 cases solved by AI a monthYou save 51% · about €9,864 a yearRun your own numbers

What changes

European, cheaper, and a case that knows who it's waiting for.

Topic	Zendesk	Replyful
Who holds your data	ZendeskA US company. Keeping data in the EU is possible from Suite Professional, on request.	ReplyfulReplyful AB, a Swedish company with its whole team in the EU. Data is stored and the AI runs in the EU, on every plan.
Seats	Zendesk$115 per agent on Suite Professional, plus $50 for Copilot. Up to 100 light agents, who can't reply to customers.	Replyful€49 per user on Pro, plus €35 for AI assist. Read-only users are free, as many as you need.
AI that solves cases	Zendesk10 resolutions per agent a month included, then $2.00 each.	Replyful€0.69 per case, counted only once it has stayed solved for 72 hours. Set a monthly cap and the AI stops there.
Waiting on others	Zendesk“Waiting on a third party” is a status an agent sets by hand, or a trigger you build.	ReplyfulIt follows from the conversation. Reply to the customer and the case waits on them; email a supplier in a side conversation and it waits on the supplier. Reported on Pro.

Cost simulator

What you'd pay, side by side.

Enter your team and your volume. Zendesk's prices are its public list prices, checked October 14, 2026.

Agents

Tickets per month

Solved by AI25% · 500

Zendesk Suite Professional + Copilot

Seats · 5 × $115: $575
Copilot · 5 × $50: $250
AI resolutions · 450 × $2.0050 included in the plan: $900

$1,725/ month

Replyful Pro + AI assist

Seats · 5 × €49: €245
AI assist · 5 × €35: €175
AI resolutions · 500 × €0.69: €345

€765/ month

You save 51%€822 / month, €9,864 a year

Monthly prices billed annually, excluding VAT. Zendesk lists prices in US dollars; savings convert them to euros at 0.92. Zendesk AI resolutions at its pay-as-you-go rate; committed volumes cost less. Replyful counts a case as solved by AI once nobody on your team replied and it stayed solved for 72 hours. Zendesk counts verified resolutions.

How switching works

Move one queue first. Keep Zendesk until the numbers say otherwise.

No big-bang migration. You run Replyful next to Zendesk, measure, and decide.

01
Set up together
We connect your email and chat with you, and the AI learns from your existing help center and website.
02
Run one queue side by side
Zendesk keeps the rest. From day 7 you have a measured baseline to compare against.
03
Decide on day 90
When the numbers say so, we move the rest of your queues and your history over. If support isn't better, you get your subscription back.

FAQ

Switching from Zendesk

Straight answers to what teams ask before they switch.

Try it on one queue. Keep Zendesk until you're sure.