A helpdesk turns the emails and chats customers send you into cases your team can share, track and close. Replyful adds an AI that solves routine cases on its own, and reports that come straight from the conversations.

Can we run several inboxes?

Yes. As many email inboxes and chat widgets as you need, on every plan, each with its own AI setting.

Do we have to tag cases for the reports to work?

No. Response times, who a case is waiting for and how much the AI solved come from the conversations themselves. On Pro, the AI also sorts cases into your topics.

What does an agent see on a case?

The whole thread, internal notes and the customer's earlier conversations. With AI assist on Pro, also a summary of who the customer is and what they want.

Where is the data stored?

In the EU. The app and database run in Amsterdam, files and email delivery in Frankfurt, and the AI in EU regions. Sign-in (WorkOS) and payments (Stripe) are US services under EU standard contractual clauses, and neither stores conversation content.

How does the money-back guarantee work?

We set Replyful up together with you. If support isn't better and you ask within 90 days of your first payment, we refund your subscription: plan, seats and add-ons. AI resolutions are usage and aren't refunded.

Helpdesk

A helpdesk that knows what every case is waiting for.

Email and chat in one inbox, AI that answers what it knows and hands the rest to a person, and reports that come from the conversations instead of tags. We set it up with you.

Start free for 14 days Book 30 min with the founder

Not better in 90 days? Your subscription back.

An AI agent resolving a refund in an online store's support queue — Your queue never sleeps.
Refunds, returns, bookings and “where's my order?” pile up faster than your team can answer.
Meet the agent that clears it.
Replyful's AI agent picks up a ticket the second it lands.
It doesn't just reply. It resolves.
Finds the order, checks your policy, reviews the photo. In seconds.
And it knows when to ask.
Outside your rules? It checks with a teammate first. One click to approve.
Refunded in under a minute.
Customer happy. Ticket closed. Nobody on your team broke a sweat.
Now picture every ticket.
Cancellations, delivery bookings, order tracking, billing. Anything tricky goes to your team.
Faster replies. Happier customers. Calmer team.
And numbers your CEO will love.
Give your team its time back.
An AI agent that resolves refunds, cancellations and bookings, and asks for help when it should.
1Tickets pile up
2AI takes action
3Asks a teammate
4Customer answered
5Results
Read as text
**Your queue never sleeps.** Refunds, returns, bookings and “where's my order?” pile up faster than your team can answer.
**Meet the agent that clears it.** Replyful's AI agent picks up a ticket the second it lands.
**It doesn't just reply. It resolves.** Finds the order, checks your policy, reviews the photo. In seconds.
**And it knows when to ask.** Outside your rules? It checks with a teammate first. One click to approve.
**Refunded in under a minute.** Customer happy. Ticket closed. Nobody on your team broke a sweat.
**Now picture every ticket.** Cancellations, delivery bookings, order tracking, billing. Anything tricky goes to your team.
**Faster replies. Happier customers. Calmer team.** And numbers your CEO will love.
**Give your team its time back.** An AI agent that resolves refunds, cancellations and bookings, and asks for help when it should.

What it does

Built around the questions a head of support asks.

Every case knows who it's waiting for
Reply to the customer and the case waits on them. Email a supplier in a side conversation and it waits on the supplier. Time in each stage is measured, and nobody sets a status. On Pro.
Urgent first, without triage
The AI scores urgency on every incoming case, so the ones that can't wait rise to the top. On Pro it also sorts cases into your topics.
AI on your terms, per inbox
Off, drafts a person approves, or autopilot that replies when it has the facts and hands over when it doesn't. You choose per inbox. The email AI comes with AI assist on Pro.
SLAs per customer account
Group contacts into accounts and set response and resolution targets per account, inbox, urgency or tag, in business hours with holidays. On Pro.

Getting started

We set it up with you.

01
Connect your inboxes
Google Workspace, Microsoft 365 or forwarding, plus the chat widget with one snippet. As many inboxes as you need.
02
Teach the AI
It learns from your website, help articles, Q&As and files, and answers only from them.
03
Measure from day 7
From day 7 you have a baseline: response times, SLAs and how much the AI solved.

FAQ

Helpdesk questions

What to expect from a Replyful inbox.

See what every case is waiting for.

Start free for 14 days Book 30 min with the founder

Not better in 90 days? Your subscription back.

A helpdesk that knows what every case is waiting for.

Built around the questions a head of support asks.

Every case knows who it's waiting for

Urgent first, without triage

AI on your terms, per inbox

SLAs per customer account

We set it up with you.

Connect your inboxes

Teach the AI

Measure from day 7

Helpdesk questions

See what every case is waiting for.