Freshdesk alternative
One price per seat, one per solved case. That's the whole bill.
Freshdesk Omni bills seats, then AI sessions, MCP actions and connector tasks on top. Replyful bills seats and the cases its AI actually solves, and we set it up with you.
Not better in 90 days? Your subscription back.
Your bill, line by line
What ends up on the invoice.
Freshdesk Omni Pro next to Replyful Pro, both with AI for your agents. List prices per month, billed annually.
Freshdesk Omni Pro
- Seat
- $79 / agent
- Freddy AI Copilot
- $29 / agent
- Freddy AI Agent sessions
- $49 / 100
- Every conversation the AI takes part in, solved or not. 24 hours of chat or 72 hours of email count as one session.
- MCP actions
- $15 / 1,000
- Connector app tasks
- $80 / 5,000
- Used when connector apps sync data or run workflows with your other tools.
Replyful Pro
- Seat
- €49 / user
- AI assist
- €35 / user
- A drafted reply on every email and a summary of the customer's history.
- Cases solved by AI
- €0.69 each
- Only when nobody on your team replied and the case stayed solved for 72 hours. Set a monthly cap and the AI stops there.
- MCP servers and API connections
- Included
- Read-only users
- Free
Excluding VAT. Freshdesk's prices are its public list prices in US dollars, checked October 29, 2026. Its 500 included AI sessions come once per account, and session packs expire with your billing period. We left out add-ons Replyful has no counterpart for, such as voice and day passes.
What changes
You pay for what the AI solved, not for what it touched.
| Topic | Freshdesk | Replyful |
|---|---|---|
| What the AI bills for | FreshdeskSessions. Every conversation Freddy AI Agent takes part in counts, whether it solves the case, hands it to an agent or the customer leaves. | ReplyfulSolved cases. €0.69 when nobody on your team replied and the case stayed solved for 72 hours. Handovers cost nothing. |
| Knowing the bill in advance | FreshdeskYou buy packs: 100 AI sessions, 1,000 MCP actions or 5,000 connector tasks at a time, valid for your billing period. | ReplyfulSeats are a fixed price. Set a monthly cap on solved cases and the AI steps back when you reach it. |
| Who holds your data | FreshdeskFreshworks, a US company. You pick a data center when you sign up. | ReplyfulReplyful AB, a Swedish company with its whole team in the EU. Data is stored and the AI runs in the EU, on every plan. |
| Waiting on others | Freshdesk“Waiting on customer” and “Waiting on third party” are statuses an agent sets by hand. | ReplyfulIt follows from the conversation. Reply to the customer and the case waits on them; email a supplier in a side conversation and it waits on the supplier. Reported on Pro. |
Who should pick which
Freshdesk is the better fit for some teams.
Pick Freshdesk if…
- You want phone support in the same tool. Omni sells voice as an add-on; Replyful does email and chat.
- You rely on ready-made connector apps for many other tools.
- You want one vendor for support, phone and sales software.
- Freddy solves nearly every conversation it takes. Then paying per session can cost less than paying per solved case.
Pick Replyful if…
- You want to know the bill before the month starts: seats, plus solved cases up to your cap.
- You want an EU company holding your data, not only a data center in the EU.
- Email and chat are your channels, and you want them set up with you, in Swedish or English.
- You want every case to show who it's waiting for, without statuses set by hand.
How switching works
Move one queue first. Keep Freshdesk until the numbers say otherwise.
No big-bang migration. You run Replyful next to Freshdesk, measure, and decide.
- 01
Set up together
We connect your email and chat with you, and the AI learns from your existing help center and website.
- 02
Run one queue side by side
Freshdesk keeps the rest. From day 7 you have a measured baseline to compare against.
- 03
Decide on day 90
When the numbers say so, we move the rest of your queues and your history over. If support isn't better, you get your subscription back.
Switching from Freshdesk
Straight answers to what teams ask before they switch.
Try it on one queue. Keep Freshdesk until you're sure.
Not better in 90 days? Your subscription back.